For many months, INNSA has been developing a Code of Practice for consumers and property professionals to deliver confidence and assurance in the services delivered by INNSA members. The Code builds on the robust technical standards that INNSA already requires of its members and the established criteria that new members must meet to join the Association.

The Code is designed to ensure that members are completely transparent in specifying the service and costs of remediating sites, and it requires that insurance backed warranties are always put in place, providing peace of mind to customers once the work has been undertaken. The Code also details the levels of customer service that members provide and how they deal with any complaints that customers may have.

The Code will be regulated by the Property Codes Compliance Board (PCCB) which has an excellent reputation for the work it has done for many years in emulating the Search Code of Practice. The PCCB employs inspectors to monitor compliance with the code and has the power to impose sanctions for breaches that includes withdrawing a subscriber’s registration. The PCCB will work closely with BASIS the registration organisation which all INNSA members must belong to. BASIS oversees the technical aspects of remediation through site inspections.

In the highly unlikely event that things go wrong and there is any need for customer redress this service is provided by The Property Ombudsman (TPO) the highly reputed provider of ombudsman and adjudication services for a number of property industries.

The Code will become the Gold Standard for quality in the Invasive Species Industry and INNSA expects that all responsible re mediators will wish to join the Association and subscribe to the Code.

The Code wwas launched at the INNSA Conference on 24th March 2015 at the Manchester Museum of Science and Industry (MOSI). Anyone interested in attending should contact the INNSA secretariat at [email protected] or call 0800 1300 485